The donation amount was deducted from my balance, but the success receipt hasn't been sent yet. I didn't receive a donation receipt. What should I do?

If the donation amount was deducted from your account on Ensany but you did not receive a confirmation receipt, there is no need to worry; there are often simple technical reasons that can be easily resolved.

Potential reasons:

• Delay in sending the email
• Full mailbox or the receipt reaching the Spam folder.
• A minor error in the email address during payment.
• A temporary delay in the notification system.

What to do now?

• Check your email and search the Inbox and Junk/Spam folders.
• Verify the payment process and review your bank account to confirm an actual deduction or the presence of a pending transaction.
• Contact technical support if the receipt does not arrive after a short period, providing them with the email address used and the date of donation.

In most cases, the donation is completed correctly, even if the receipt is delayed; only the notification issue needs to be resolved. The non-arrival of the receipt does not mean the donation failed, but rather a minor technical delay that can be resolved through verification or by contacting the technical support team.